Support

Support // Connection Tips

How do I connect to Wayport’s service using a wireless connection?
In the U.S., Canada, the Caribbean and the Four Seasons Hotels in Europe:
1. Start with your Wi-Fi enabled device turned off.
2. Turn your device on and ensure that it is connected to the Wayport_Access SSID/Network Name
3. Launch your Internet browser (like Microsoft Internet Explorer) and you should see the Wayport Welcome Page. Select a connection option and within seconds, you can be online. If you do not see the Wayport Welcome Page, you may need to configure the SSID or Network Name to Wayport_Access.
For European locations (except the Four Seasons)
1. Start with your Wi-Fi enabled device turned off.
2. Turn your device on and ensure that it is connected to the netpoint SSID/Network Name
3. Launch your Internet browser (like Microsoft Internet Explorer) and you should see the Wayport Welcome Page. Select a connection option and within seconds, you can be online. If you do not see the Wayport Welcome Page, you may need to configure the SSID or Network Name to netpoint.
For detailed instructions, click here.
How do I connect to Wayport’s service using a wired connection?
In the U.S., Canada, the Caribbean and EMEA:
1. Start with your device turned off and connect an Ethernet cable from your network card to the Wayport labeled port.
2. Turn your device on and launch your Internet browser (like Microsoft Internet Explorer) and you should see the Wayport Welcome Page.
3. Select a connection option and within seconds, you can be online.
For detailed instructions, click here.
How should I configure my device in order to connect to your services?
In Microsoft Windows XP:
1. Click Start.
2. Choose Control Panel or Settings > Control Panel.
3. Click the link in the left hand column that says Switch to Classic View.
  1. If you see a link that says Switch to Category View, proceed to the next step.
4. Double left-click on Network Connections.
5. Right-click on your Wireless Network Connection and choose View Available Wireless Networks.
6. Click on the network labeled Wayport_Access and click the Connect button to the lower right.
  1. If there is not a Connect button, but there is a Disconnect button, you are already connected to our network. Proceed to step (h).
  2. If you receive a message that says “Windows cannot configure this wireless network..." you are using a 3rd party wireless utility and will need to contact your wireless card manufacturer.
7. You may receive a message that asks "If you wish to connect to the unsecured network…" Choose to proceed, as this simply means that we do not use WEP encryption.
8. At this point you should receive our Wayport Welcome Page upon opening your Internet browser (Internet Explorer, Firefox, Netscape, etc…).
  1. Should you not receive this page, try navigating to www.wayport.net/wwp.
How do I disable my Wi-Fi card, since I’m connecting with an Ethernet cable?
1. Click Start.
2. Choose Control Panel or Settings > Control Panel.
3. Click the link in the left hand column that says "Switch to Classic View".
  1. If you see a link that says "Switch to Category View", proceed to the next step.
4. Double left click on Network Connections.
5. Right click on your "Wireless Network Connection" and choose Disable.
  1. If you do not have the Disable option, but do have the Enable option, your wireless connection is already disabled.
I’ve followed the steps, but I still can’t connect. What else can I try?
If you are connecting in a hotel room , try unplugging the power from the in-room equipment used to connect, for fifteen to thirty seconds, and then plugging it back in. This simple practice is sometimes referred to as power cycling. Sometimes a build up of power occurs that prevents the in-room room equipment from functioning properly. Power cycling flushes this build up and restores functionality to the device.