Wayport has extensive experience deploying and supporting nearly 12,000 high-speed Internet access locations in leading brand venues across 35 countries. We manage the networks for McDonald's, Hertz, Wyndham and Radisson SAS and Wayport is the Managed Service Provider for AT&T. We collaborate with strategic partners to build long term relationships designed to create and deliver the services and support that help our partners achieve their desired business goals.
Wayport can completely manage your network services, technology and applications support and enable you to offer your customers the convenience and value of a hot spot network with service branded as your own. Below is a summary of our U.S. capabilities as an MSP. For European services, click here.
Contact Wayport or Wayport EMEA to find out more.
Inventory Management
Wayport offers a complete array of inventory management processes that can reduce the cost of network deployment and management. Wayport services include:
- Warehousing
- Staging
- RMA Process (Repair Lab)
- De-commissions
- Wayport Network Management Device (NMD) hardware
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Installation Services
Wayport’s team of network installers and project management professionals will deploy your network smoothly and efficiently. | |
Repair and Maintenance
Have complete confidence in Wayport’s ability to keep your customers up and running, knowing that it is backed by a highly trained R&M response team. Wayport enhances service levels at the venue.
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Network Services
Wayport can design, deploy and manage carrier grade networks for your strategic venues that will give you the freedom to focus on your core business and revenue generators. Wayport offers protection and proactive support at the network level for your locations by offering: - Monitoring
- Troubleshooting
- Remote Maintenance
- Emergency Maintenance
- Alarm Reporting
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Customer Care
Your customers deserve the highest levels of service and support. Wayport’s in-house call center (U.S. support), staffed by highly trained agents is on-call 24/7/365 to provide network users with expedient resolutions. | |
Reporting
Wayport provides complete, real time reporting for the networks we manage. We use comprehensive metrics and statistics to enhance customer satisfaction and address business challenges. Reports available from Wayport are dependent on levels of service purchased. | |
Roaming Services
Wayport offers Wi-Fi hot spot access for your customers with the largest Wi-Fi footprint in the U.S. We deliver a seamless customer experience through your own branded Web or client interface. With Wayport’s roaming capabilities, you can provide Wi-Fi service as a stand-alone offering or bundles with your other services to add value and create customer loyalty.
We bring new opportunities and partners to your business with Wayport’s roaming services. For more information, click here. | |
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