How do I connect to Wayport’s service?
In the U.S., Canada, the Caribbean and the Four Seasons Hotels in Europe:- Start with your Wi-Fi enabled device turned off.
- Turn your device on and ensure that it is connected to the Wayport_Access SSID/Network Name
- Launch your Internet browser (like Microsoft Internet Explorer) and you should see the Wayport Welcome Page. Select a connection option and within seconds, you can be online. If you do not see the Wayport Welcome Page, you may need to configure the SSID or Network Name to Wayport_Access.
For European locations (except the Four Seasons)
- Start with your Wi-Fi enabled device turned off.
- Turn your device on and ensure that it is connected to the netpoint SSID/Network Name
- Launch your Internet browser (like Microsoft Internet Explorer) and you should see the Wayport Welcome Page. Select a connection option and within seconds, you can be online. If you do not see the Wayport Welcome Page, you may need to configure the SSID or Network Name to netpoint.
For detailed instructions,click here to view our Connection Guide.What computer hardware will I need to establish a wired connection?
A standard Ethernet card and cable (most hotels have cables available for use) are needed for wired access in hotel guest rooms and meeting rooms. What computer hardware will I need to establish a connection via Wi-Fi?
You will need a Wi-Fi enabled device or a device with a separate 802.11b or 802.11b/g wireless card. Some Wayport hospitality locations provide preconfigured wireless bridges that connect to the network through an Ethernet port on the laptop. Ask the front desk about availability of Wayport wireless bridges. If I purchase a connection, how many devices will get access?
A single Wayport connection is valid for a single computer or device. Can I access my corporate network when using Wayport’s services?
Wayport’s network supports most VPN software clients, enabling you to connect to your corporate network safely and securely. Wayport blocks specific ports that are known security threats on the Internet, but this should not interfere with the connectivity of VPN software. If you are having trouble connecting to your VPN after you have clicked through the Wayport Welcome Page, please contact either Wayport Technical Support at 1-877-Wayport or speak with your IT department.
Which ports are blocked by Wayport?
TCP traffic on port: 80 inbound, 135 inbound
UDP traffic on port: 8998
TCP and UDP traffic on ports: 137-139, 445, 1433, 1434, 1720, 2000, 8083, 8084, 8081
How do I connect to Wayport’s service using my VPN?
First, connect to Wayport’s service through the Wayport Welcome Page. Once you have established a connection, then you can launch your VPN client. What is Wayport’s Network Name or SSID?
For U.S. and Canadian locations, select Wayport_Access. For international locations (other than Four Seasons Hotels) select netpoint. If I purchase a connection, can I use it anywhere on the property?
If you purchase a connection at a Wayport location, this does not necessarily mean that you will have access anywhere on the property. Each location has a specific configuration, defined by the hotel property, therefore it is important that you thoroughly read through the Wayport Welcome Page before purchasing a connection. If I want to send email from a Wayport hotel, what outgoing mail server (SMTP) should I use?
In order to send mail on Wayport’s network, you will need to specify our outgoing mail server ‘mail.wayport.net’. You can also use the IP address for this server, which is 64.134.255.6 If I purchase a connection at a particular location, will I be able to connect at other locations?
Wayport connections are only valid at the location where they were initially purchased. Wayport offers month to month and annual membership plans that offer unlimited access at Wayport locations. Click here for more information on Wayport membership. |