Products & Services
Wayport’s goal is to collaborate with our hotel brand partners to create products and services that meet the needs of today’s guest and enhance the brand of the hotel. We want to help our brands address emerging challenges with unique, technology driven solutions that generate revenue and align with brand services.
Contact Wayport or Wayport EMEA to find out more.
 Applications Support
Wayport’s network is designed to support a host of applications, products and services, all running over one scalable platform that reduces the costs of doing business. Our innovative products and services can also add financial value by giving you new business capabilities in many areas of your organization.
Enhance guest satisfaction and brand value with public Wi-Fi access:- Walled garden options
- Custom branding for your hotel
- Location based services
- Walk-up Internet access with Wayport’s CyberCenter Express Public Space PC station
- Printing
- VPN support
- Models for both free Wi-Fi and fee-based public Wi-Fi with multiple billing options
- Integration with loyalty programs
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Increase sales with public Wi-Fi access for meetings and conferences:
- Sponsorship package for consolidated billing
- Cyber Cafe
- Presentations and exhibitions
- Computer upgrades
- Individual solutions for small, medium and large sized meetings
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Improve operational efficiencies, reduce costs and offer new services with Wi-Fi wireless access for hospitality applications:
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 Customer Care
Your guests and staff deserve the highest levels of service and support. Wayport’s in-house call center (U.S. support), manned by hospitality-trained agents is on-call 24/7/365 to provide your guests and employees with expedient resolutions. Wayport’s customer care center offers:- Toll-free 24/7/365 customer support
- Priority support line for the hotel staff
- Call recording/call monitoring
- Ticketing System
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 Installation Services
Wayport reduces the complexity of network systems and increases the speed with which your organization implements new technology. Our team of network installers and project management professionals will deploy your network smoothly and efficiently. | |
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 Network Services
Wayport can design, deploy and manage a carrier grade network for your organization that will optimize your essential processes and operations and allow you to focus on your core business. Wayport offers protection for your technology investments by offering:
- Monitoring 24/7/365
- Troubleshooting
- Remote Maintenance
- Emergency Maintenance
- Alarm Reporting
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 Repair and Maintenance
Have complete confidence in Wayport’s ability to keep your guests and operations up and running, knowing that it is backed by a highly trained R&M response team. Wayport enhances service levels at the venue.
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Reporting
Wayport provides complete, real time reporting for the networks we manage. We use comprehensive metrics and statistics to enhance customer satisfaction and address business challenges. You can also utilize Wayport’s Property Resource Center (PRC) , our own online reporting and management tool for viewing usage and activity online. | |
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 Hospitality Services Team
Wayport offers venue support to each property with a specialized team of professionals dedicated to the needs of hotel management and staff. Our hospitality services team provides you with a single point of contact to address issues with billing and finance, network support, guest support, and meeting sales support.
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