Partner with Wayport and gain access to one of the nation’s largest Wi-Fi footprints without the expense of building out your own networks.
Wayport helped define Wi-Fi roaming in 2001, becoming the first in the industry to offer open roaming access. Since then, we have invested substantially in both infrastructure and support services to ensure the highest quality roaming capability. We are a neutral host, enabling wireless carriers, cable companies, ILECs, ISPs, device manufacturers and aggregators that want to offer their own branded experience to their subscribers.
- Join other top providers like AT&T, Verizon, Sprint, iPass, Boingo,WeRoam, Fiberlink, Trustive and others.
Provide your customers with access to more than 10,000 locations, carrying your brand into quality locations in the U.S. and in 35 other countries, including premium hotels, McDonald’s® restaurants, iHop restaurants, airports and Hertz® airport locations.
Get coverage in most metropolitan areas in the U.S., providing your customers many opportunities to get online when away from the home or office.
Deliver an enhanced customer experience, with seamless authentication, branded login pages, support of client software and content to the edge.
Meet the technology needs of today and tomorrow, supporting Wi-Fi access for mobile handsets, laptop computers, PDAs, gaming devices, media players, cameras and other browserless devices.
Leverage marketing opportunities with top retail brands like McDonald’s,Hertz and others.
For operator services in Europe, click here.
Contact Wayport or Wayport EMEA to find out more.
Network Services
Wayport offers protection and proactive support at the network level for your customers by offering: - Communication of test plans with each partner
- Internal testing against partner servers
- Updating client software interface specifications and test client software where applicable
- External testing including creating test environments
- Support for beta tests and appropriate corrections
- Updating roaming phonebook, access lists and FTP sites
- Updating RADIUS VSAs, IP addresses, shared secrets as needed Support for tunnel configurations, firewall rule policies and troubleshooting
- Support for reporting systems (end of month billing, UDR records)
- Support for monitoring systems and access lists
- Support for web-page design changes
- Third-tier troubleshooting of authentication credentials
- Third-tier support of billing issues and questions
- Third-tier support of log-file analysis
- Increasing server capacity to handle increased loads
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| Custom Interfaces Wayport provides customizable welcome pages with or without a “walled-garden” of free content. A walled garden is a select set of Internet Web pages that can be browsed for free by the customer. The welcome page can further be customized with the site’s logos as well as the color, look and feel.
Wayport provides a Web interface with many different connection options including:
- Credit card (Visa, MasterCard, American Express)
- Membership (Wayport also provides a membership signup hosting service)
- Pre-paid card (pre-paid number of connections)
- Coupon (e.g. for marketing promotions)
- Roaming connections (using standard RADIUS server username and password)
- Corporate authentication (using a remote interface to corporate accounts for authentication).
All of these connection screens use secure Web pages (https) to enter sensitive information. In addition to the above, in Hotels, Wayport offers a direct connection option to bill to the hotel folio (room charge).
- The Web pages are presented in a simple order
- The “Welcome Page” (also called the splash page or first page)
- The connection options page where the customer selects one of the connection options
- Credentials page wherein the customer enters their credentials and accepts the acceptable use policy.
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| Customer Care Your customers deserve the highest levels of service and support. Wayport’s in-house call center (U.S. support), staffed by highly trained agents is on-call 24/7/365 to provide network users with expedient resolutions. Wayport’s customer care center offers: - Toll-free 24/7/365 customer support
- Dedicated number with branded greeting (optional)
- IVR hosting and scripting (optional)
- Email support (optional)
- Call recording/call monitoring
- Wayport records all service calls and maintains a searchable record for 60 days
- Wayport employs a quality analyst to monitor, evaluate and coach agents
- Wayport provides access for partners to listen to recorded and live calls for their queue
- Weekly customer care calls (optional)
- Discussion includes two call center managers and the quality supervisor.
- Items discussed include service levels, agent performance, ticket analysis, call drivers, suggestions for website improvements, and status of reports/requests.
- Agent Training
- Wayport develops and maintains training material and reference guides
- Wayport provides training to all new hires
- Wayport provides troubleshooting guides
- Ticketing System
- Wayport provides a ticketing system (Calltracker) customized to include specific requested categories and ticket types.
- Hiring/Staffing
- Wayport sources, screens, interviews, hires and develops agents to meet partner call volume forecast.
- Workforce Management
- Wayport provides a workforce management tool to ensure appropriate staffing and service levels are maintained
- 2 Tier support provided for all roaming partners
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Reporting
Wayport provides complete, real time reporting for our roaming partners. We use comprehensive metrics and statistics to enhance customer satisfaction and address business challenges. Reports available from Wayport can include:
- Usage Reports
- Patterns
- Locations
- Frequency
- Session Reports
- Duration
- Start / Stop Time
- Monthly invoices
- Network uptime (SLA) reports
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